Roots Boutique offers shipping to all states within the U.S. Every order will be charged with our standard $5.95 shipping cost. Please allow up to 2 business days to process your order, and 3-7 days to arrive once shipped. Orders cannot be cancelled once they are placed.
Returns are accepted within 14 days of when they arrive to you. Items must be unworn, unwashed, and undamaged to be qualified for a full refund to the original form of payment. You are required to pay the shipping cost to return your items, and the originally shipping will not be refunded as a part of the return. You MUST include your packing slip in the box when returning!
If items arrive back damaged or past the 2 week time, they will not be accepted and will be shipped back. Please allow 3-5 business days to process your return once we receive it, and 5-10 business days for your refund to show up on your bank statement.
Send returns to:
201 S. 2nd Street
Waco, TX 76701
Sale items are FINAL SALE and are not eligible for return. Claims for faulty or damaged items must be reported within 7 days of receiving your item. Please email a picture of your damaged item to firstname.lastname@example.org. If the item is washed contrary to the washing instructions on the attached care tag, the item is no longer eligible for return.
We HIGHLY recommended you keep your tracking number and information until your item is received and processed. Roots is not responsible to return items that are not shipped back correctly and that we do not receive.
Due to the quick turnover in inventory and the operations of our system, we currently do not offer exchanges. We recommend that you purchase the item or size you are wanting instead on a new order, and return your original order for a full refund.